Refund Policy

This Refund Policy governs all accommodation and transport services booked via Eventsstay.com.

2.1 Refund Eligibility

Refunds will only be processed where:

• Cancellation is permitted as per provider policy
• The service provider approves the refund

Eventsstay.com acts purely as an intermediary; refunds are dependent on the provider's release of funds.

2.2 Refund Processing Timeline

• Approved refunds are processed within 7–10 working days.
• Refunds are issued to the original payment source unless otherwise agreed.
• Bank/payment gateway timelines may vary beyond our control.

2.3 Non-Refundable Situations

No refunds will be issued in the following cases:

• No-show at hotel / cab / bus boarding
• Early check-out or unused nights
• Missed cab or bus pickup
• Last-minute cancellations
• Non-refundable category bookings
• Denial of service due to misconduct
• Partial usage of services
• Personal travel plan changes

2.4 Event-Linked Conditions

As inventory is blocked specifically for event attendees:

• Event postponement or rescheduling does not automatically qualify for refunds.
• Alternate dates or credits may be offered subject to provider approval.

2.5 Deductions & Charges

Where refunds are applicable, the following may be deducted:

• Payment gateway charges
• Banking/transaction fees
• Administrative/coordination fees

2.6 Platform-Initiated Refunds

Full refunds will be processed if bookings are cancelled by Eventsstay.com due to:

• Inventory errors
• Pricing errors
• Duplicate bookings
• Provider unavailability